You may not use our products to conduct any illegal or unauthorized activity that violates laws in your jurisdiction.

You may not reproduce, copy, or resell our product, marketing, copywriting, images, video and packaging.

We reserve the right to refuse orders you place with us. This could be due to limited inventory, lack of logistics support in your location or payment issues raised from our payment gateway providers. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

 

 

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We price our products with a lot of thought and rarely change them. On occasions when we need to, we reserve the right to update our product prices and discontinue them based on our own discretion. When we update a product’s price, this website will clearly reflect the current price of the product. Discontinued products may no longer appear on the website.

 

 

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We offer shipping to most locations in India.

We usually dispatch products that are in stock within one business day from the time your order is placed. If a product is out of stock, we will notify you of the estimated shipping time on the website before you place your order.

If our logistics partner supports it, we will send you an email with a link where you can track your order. Due to external factors, shipping time is not guaranteed. Shipping fee is non-refundable.

There may be a nominal charge for Cash on Delivery if your PIN code is supported. If you reject a confirmed COD order, we will be unable to serve you in the future.

 

 

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Gift cards and reward credit may be issued only and directly by us. The recipient will receive an email notification containing a unique code. Each gift card has a balance, which when used during checkout, applies a credit towards the final purchase. This code is meant for the recipient only and should not be shared. The gift card is usable only on purchases made on our store.

We reserve the right to cancel issued gift cards if the system is used for spam or abuse.

 

 

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We offer product exchanges and returns within 14 calendar days from the date of purchase. We do not accept cancellations once an order is placed. When you request an exchange or pickup, we try to offer a pick-up service, but it is not guaranteed. In such cases, we request the customer to ship the return themselves. Products marked “On Sale” can not be returned or exchanged once delivered.

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A return order is ineligible for exchange or refund if it is done beyond the 14 calendar day period, or if it is used or returned without original/recommended packaging. If we receive an in-bound shipment for an ineligible return, goods will be recycled or discarded without notice. No exchanges or refunds will be applicable and an additional service fee may be charged. If you send an unauthorized in-bound shipment, we will be unable to serve you in the future.

 

If you discover a manufacturing defect with a product you bought from our store, please send us an email at support@thinkbasicfolks.com from the same email you placed the order with. As a small business, we can not sustain and accept standard and defective product requests beyond 14 calendar days.

 

 

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Certain content on our store may link to third-party websites like Instagram, Twitter and Facebook that are not affiliated with us. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.

 

 

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You agree to hold harmless Think Basic Folks, our employees and suppliers, harmless from any claim or demand, including reasonable attorneys' fees.

 

 

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These Terms of Service shall be governed by and construed in accordance with the laws of India.

 

 

 

Privacy Policy

 

 

 

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We host the website and backend ERP systems on reliable, well tested, cloud infrastructure that is regularly monitored and backed up. All traffic between your browser and our servers is sent over HTTPS.

 

 

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When you buy a product from us, we store your name, address, contact and purchase information. We may use this information to fulfil your order, occasionally send you marketing email, and improve the user experience. All marketing communication will contain an opt-out link to unsubscribe. 

 

 

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We may share your personal information when required by law to do so or to protect our rights if our Terms of Service are suspected to be violated.

 

 

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We never store your payment credentials on our servers. Credit card information is collected by RazorPay who adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

 

 

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We may use third-party services for analytics, payment gateways and social media. Such providers have their own terms and privacy policies. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

 

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A cookie is a small string of information that the Website you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the Website and that information helps us to understand your preferences and improve your Website experience. We may also use cookies to gather information about your visits to our Website and enhance your experience. 

 

Cookies are also used for such activities as remembering your username and password, if you use such a feature on this Site. You can turn off all cookies, in case you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings (such as Chrome, Safari, Firefox, Internet Explorer, or other browser). There are also software products available that can manage cookies for you. 

 

Please be aware, however, that when you choose to reject cookies, this choice may limit the functionality of the Website you visit and you may lose access to some of its features.

 

 

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Questions about the Terms of Service or Privacy Policy should be sent to us at support@thinkbasicfolks.com. Should you choose to send us a physical letter, please send one to: Sno. 64/1/3 Plot no.4, Bungalow no. 2, Laghoona Hotel Road, Tungarli, Lonavala, MH, 410401, India.

Last updated August 18, 2020